Frequently Asked Questions

Frequently Asked Questions

Is same-day delivery available?

You can choose same-day delivery for the areas, dates and time windows shown as available at checkout. Availability depends on live order capacity.

Can I choose the delivery date and time?

Yes. Use the delivery selector in the header or on the product page to choose an area, date and available time window. Your selection carries through to the cart and checkout.

What happens if the recipient is not available?

We first try to contact the recipient and, if necessary, the sender. We do not leave the order with another person without explicit approval. If redelivery is required, the new time and any additional fee are confirmed in advance.

Can I send anonymously?

If you do not add your name to the card message, we do not disclose the sender's name to the recipient. Legal duties and security reviews remain reserved.

Will the product look exactly like the photograph?

Natural and seasonal products may have small differences in shade, stem and greenery. We preserve the main flower type, colour balance and value; if a significant change is needed, we contact you.

How do I track my order?

On the Track Order page, enter your order number and the email address used for the order to see its current status. Status notifications may also be sent by email.

How can I change my order?

Contact us with your order number before preparation begins. Date, address, card message and product changes depend on availability and order status.

Where is your flower shop in Kuşadası?

Kuşadası Çiçek is the online store of Kent Çiçekçilik. Our physical shop is at Türkmen Mahallesi, İnönü Bulvarı, Ünal Sargın Apartmanı No:15, ground floor, shop No:3, 09400 Kuşadası/Aydın. You can also visit us and shop in person.

What are your opening hours?

Our normal opening hours are Monday–Saturday 08:00–19:30 and Sunday 08:00–19:00. Available delivery dates and time slots are selected separately when ordering.

How can I contact you about a flower order?

Call our shop on +90 256 614 48 43 or contact us on WhatsApp at +90 532 765 44 62. Please include your order number when asking about an existing order.

Which areas do you deliver flowers to?

Our own team delivers to our service areas in central Kuşadası, Davutlar, Güzelçamlı, Söke and Selçuk. Search for your neighbourhood or hotel in the delivery-area selector to see the applicable fee and available times. The fee is calculated according to the area and order contents.