Delivery Policy

Delivery Policy

Your order is prepared for the delivery area, date and time window selected at checkout. Available areas, time windows and any delivery fee are shown before you place the order.

Delivery details

• The customer is responsible for entering the recipient's correct name, phone number and full address.
• Time windows are target delivery windows. Traffic, weather, hotel or hospital entry procedures may cause short delays.
• If we cannot reach the recipient, we contact the sender. We do not leave an order with a neighbour, security desk or reception without explicit approval.
• If an incorrect address or an unreachable recipient requires redelivery, the new time and any additional fee are confirmed in advance.

Freshness and substitutions

Flowers are prepared from the freshest suitable stock available. If a minor supporting flower, greenery, wrapping or vase is unavailable because of season or quality, the design's main character, dominant colour and value are preserved. We contact the person who placed the order before any substitution that would materially change the main flower type, size or value.

Support

For delivery help, contact us by phone, WhatsApp or email through the Contact page and include your order number.